What Is Email Marketing Automation and Why Does It Matter?

Team Pepper
Team Pepper
Posted on 30/09/219 min read
What Is Email Marketing Automation and Why Does It Matter?

Table of Contents

  • Introduction
  • Examples of email marketing automation
  • Why does email automation matter?
  • Advanced Email Automation
  • Conclusion
  • Key Takeaways
  • FAQs

Personalization is no longer just an option. We live in a world where customers expect everything tailored to their preferences. If you’re an intelligent business, the chances are that you’ve already tapped into the power of email marketing automation.

As per Statista, there were over 3.5 billion email users in 2017 worldwide. Also, the total number of email users is projected to exceed 4 billion by 2021. With an average ROI of 3,800 percent, email marketing is one of the most successful tools for bringing in leads.

Before we harp on a few of the innumerable benefits of email automation, here’s a quick definition:

“Email automation is the process of creating emails that reach the right audience at the right moment based on triggers.’’

Automated emails act as a bridge between conventional marketing emails and transactional emails.

As per findings, 96% of visitors to your website are not ready to buy yet. Since they have a clear interest in your offering, continue communicating with them. If you start building a connection, the chances are that you’d soon be able to convert them into a sale.

That’s where a welcome email can be a game-changer. Subscribing to an email list is a much smaller conversion than making a purchase.  Conversion of a prospect into a subscriber is a massive win. A subscriber’s chances of visiting your website are far more than a prospect’s. Once they start visiting your website, you can entice them into buying something.

Examples Of Email Marketing Automation

For a better understanding of such automation, here are some email automation examples:

Welcome email

A time-tested and popular form of email marketing is a welcome email. A welcome email helps you build an instant connection with your new followers. A set of emails are prewritten, then sent out on a schedule each time someone signs up to your mailing list. Here’s how Headspace, the hottest self-help company currently, welcomes its new subscribers.


Birthday email

Knowing the birthdays of your subscribers is a smart marketing exercise. Sending a personalized birthday message can strengthen your relationship with your customers. You can also do the same exercise for anniversaries and other important events.

Sales are also more likely to take place on such special occasions. You can take it a notch above by adding a special birthday treat in the form of a discount code.

Abandoned cart email

Most e-commerce sites use this email template to boost engagement. The goal is to remind customers about what’s left behind in their cart. The average rate of cart abandonment is more than 68%. More often than not, customers get distracted while shopping online. Sending such email prompts can serve as reminders for customers to go back to the cart. 

You can check out an example of a smart email template in the image below:


Regular Newsletters

Newsletters are great for maintaining a connection with your subscribers. Plan your emails in advance and send them at regular intervals with the help of an automation service. Depending on the preferences of your subscribers, the newsletters can be weekly, monthly, or bi-monthly. 

Email reminders

Businesses can use automatic email reminders to remind their customers about several things. Some common examples can be an upcoming appointment or an account renewal. Sending these reminders can save a lot of administration effort and time.

Why does Email Automation Matter?

Brand familiarity

If your business model involves making many cold calls, email automation can be of great help. People tend to be more likely to respond positively to a brand that they’ve engaged with before. If you cold-call a potential customer and don’t know anything about your brand and business, it will be more challenging for the sales rep to gain a conversion. On the other hand, if the potential customer has been either actively or passively interacting with the brand, they already know what the brand is.  

The critical aspect here is to positively influence their decisions by personalizing emails to the extent where they feel drawn to the products and services that are being advertised. In this case, the cold call simply creates a pathway to a sale. The prospective customer already wants the product but may not be motivated enough to make the purchase. They will therefore require minimal convincing, making the cold-caller’s job much easier.

Customer behaviour analysis

In the world of businesses and marketing, understanding the behavior of the customer is of paramount importance. The greater the insight into a customer’s behavior, the greater the chances of understanding the customer’s interests. Not only that, but you may also be able to gauge future behaviors of customers. With that kind of information at your disposal, marketing to them becomes child’s play. You just have to decide which of your products or services best caters to their needs and sell it to them. 

Email marketing automation is a great way to acquire this information. Not only can you send them forms and surveys that will directly help you understand customer profiles, but their actions, engagement rates, and several other factors can help determine their interests. For example, if your customers often respond to promo emails about collared shirts rather than T-shirts, as a clothing brand, this can help you gauge an essential part of their decision-making.

Once you have acquired a reasonable amount of customer information, you can segment them into lists and improve the accuracy of your targeted emails. This doesn’t just increase engagement and conversion rates, which is helpful to you. Your customers will surely be happy to receive emails that interest them and consequently be more satisfied with your brand.

Reduced potential for errors

Suppose you currently have several employees sending out cold emails and promo emails to multiple people. In that case, there’s likely to be some customers that may not receive mail or some receiving numerous emails on the same day. Irrespective of how efficient your workforce is, they’re more likely than an automated algorithm to make mistakes. 

Ever heard about the intern at HBO Max who mistakenly sent a test email to some customers? It happens even at the largest corporations. So, though you can’t eliminate it, you can certainly reduce the probability of such errors occurring. You can reduce internal miscommunication to a large extent by using email automation tools. Moreover, at the end of the day, your employees won’t need to worry about drafting several emails. They’re available to perform other vital tasks that the business requires of them. 

Business insights

As important as they sound, the value of key business insights isn’t limited to solely understanding customer interests. They can also help you understand your business better. You can gain insights into what products and services are working and which ones aren’t. It may even be an issue with your business model. 

CRM and email automation can help you understand and fix such issues. For example, as a consumer electronics brand, you’re sure to have several products. If you find that electric kettles are barely selling, you might want to rethink how you advertise them and if you wish to sell them at all. Email automation tools give you tonnes of insights that can help shed light on these aspects of the business.

Customer retention

Building a business isn’t just about recruiting new customers and keeping old ones happy. Sometimes it’s also about “saving” customers and rescuing them from the brink of being non-customer. This means that customers’ abandoned carts are adequately tended to. It requires insights and constant tracking of customer actions. 

Every time a prospective customer seems eager to make a purchase or abandons their cart, there arises a necessity to draw their attention to purchase and help them complete it. Email automation tools can help track such actions and make automated recommendations to prospective customers to entice them to complete their purchases. 

Imagine if employees had to keep track of all of these actions and email them with recommendations. This would be a massive strain on the workforce and would undoubtedly be wasteful. Moreover, many abandoned carts may remain abandoned and ultimately result in letting go of customers who were within your reach. 

Unresponsive emailers

An important email marketing tip is engagement and response rate. If you’re constantly sending emails to customers who aren’t responding to them, you risk being redirected to the dreaded spam box. A nightmare for any business. The greater the number of recipients who classify your mails as “spam,” the greater the chances of your emails automatically getting pooled in the spam box for other recipients as well. 

Automation can help solve this problem. Customers are often just interested in one product and may never want to engage with your business after that. This is a hard pill to swallow, but it’s the reality of business. In this case, they’re unlikely to engage with your email campaigns. 

Email automation allows you to send emails to these recipients to confirm whether or not they’re interested in continuing to receive mail from your business. Suppose they are, well and good. If they aren’t, they can be offered the option of unsubscribing. If they don’t respond to that email, the automation can be programmed in such a way that they automatically get unsubscribed. Voila! A cleaner inbox for them and fewer chances of your mails being categorized as spam.

Welcome emails

Welcome emails help customers, well, feel welcome. Users who receive welcome emails show 33% more engagement with the brand.  It’s, therefore, an important part of a business’ email marketing campaign. However, sending welcome emails requires constant attention being paid to new engagements with the business. It becomes almost impossible to keep track of all these new customers and subscriptions without automation and meaningfully engage with them. 

However, with email automation tools, you can greet your new customers with a welcome email immediately after their purchase.  Not only is it immediate, but it can also be personalized with their name, relevant promo offers, and discounts. 

Goodbye Emails

You know when you’ve cribbed about going to school, college, or your workplace the whole time you’re there, and just when you’re about to leave, you start remembering the fond moments? Sending “goodbye” emails can have the same effect on customers who wish to unsubscribe. 

A “goodbye” email is a mail you send to customers immediately after they have unsubscribed. It can describe your sadness in seeing them leave, but it can be enough incentive for them to stay in few cases, especially if you throw in an offer or “rejoining bonus” of some kind. Email automation tools make this easy and help craft the perfect email and incentive to nudge them to stay on. 

Time saver

All you have to do is set up a trigger-based workflow. Once it’s done, the email service will send out emails automatically. Email marketing can be very beneficial for small businesses. That’s because only a few people are taking care of several aspects of the company.

Higher relevance to the context

Since the automated email is received due to the recipient’s action, the email is relevant to him. So open the email and go through the content.

According to eMarketer, businesses saw a spike of 50% in their conversion rates after using email automation.

Higher engagement

Sending an email is a quick and easy way to tell your customers, “Hi! We’re still here.”


Having a solid presence on social media is not enough. Very few people use social media platforms daily. Even if they do, your posts may or may not always appear in their feed. Sending automated emails to your customers now and then is an easy way to boost engagement.

Increase in revenue

Every time a user buys something, transactional emails are sent out automatically. The benefits of such emails are two-fold. They confirm the order placed by the customer. Also, it is an opportunity to direct the users towards other similar products. Chances of conversion from one of the related products are much higher. Below is a classic example of how improved email marketing can ensure repeat sales.


Improved customer loyalty

Building a loyalty program or rewards scheme may seem like a daunting task. Email automation sets up a loyalty program by tracking your customers’ buying behavior. Such programs give a big kick to customer retention. These programs ensure repeat purchases from existing customers and build strong customer loyalty.

Advanced Email Automation

Despite having a ton of benefits, basic email automation can only take you so far. If you want to optimize your conversions, start exploring advanced email automation. Here are a few techniques that can level things up for your business:

Segmenting subscriber list

Most email marketers have one subscriber list. They send automated emails to everybody on that list. When it comes to sending out weekly newsletters, this approach is fine. But if you want to send out personalized emails to your subscribers, this may not work. To achieve better conversion rates, you need to segment your subscriber list. You can do this based on several criteria such as location, industry, job title, etc.

Split testing emails

Small changes like the subject of your email or the location of CTAs can make a difference. These factors can determine how many people open the email, read through the end, and take action. Most email automation companies have this feature of split testing available. You can send out different versions of the same email by tweaking a few things. Then, compare the results of both open rates and conversion rates.

Specific landing pages for email visitors

Once you have built a sizable mailing list, it’s time to capitalize on it. Instead of sending people who read your emails to the usual home page, try something else. You can create specific landing pages for traffic coming from the mailing list. This will help you distinguish between what content you want each set of audience to consume.


To determine what works best for you, it’s important to explore different strategies. Analyze the results of your campaign after sending out each email. The time at which recipients receive your emails is also critical to the success of your campaign. Send emails at a time when they are most likely to read them. This can bring a massive difference to your conversion rate. Email automation, if planned well, can be a source of consistent engagement. If there’s one marketing tool that’s indispensable in 2021, that’s email marketing automation.

Key Takeaways

  1. Email Marketing Automation is an essential aspect of any business.
  2. Examples of automated emails include Welcome emails, abandoned cart emails, and newsletters.
  3. It can help save time and resources, improve customer loyalty and increase engagement, among several other benefits.
  4. Advanced email marketing automation techniques include segmented lists, split testing, and designing specific landing pages for email visitors.
  5. It’s important to explore different email automation tools and strategies before you can arrive at the right one.


1. What are some examples of email automation?

Welcome emails
Transactional emails
Re-engagement emails 
Product inventory updates
Event announcements 
Survey/feedback emails
These are some examples of email automation

2. What are some of the best email automation tools?

ActiveCampaign, Benchmark, Drip, Autopilot, Hubspot, and ConverterKit are some of the best email marketing tools.

3. What is email marketing automation?

Email automation is a powerful marketing automation tool that lets you send the right message to the right people at the right time. It makes use of automated workflows and is essential for building a business.

4. What are the benefits of email automation?

Time and resource-saving, customer satisfaction and loyalty, personalized messaging, higher engagement, and revenue are some of the main benefits of email automation.

5. What are examples of some free email automation tools?

Hubspot email marketing, SendInBlue, Omnisend, Sendpulse, and Mailerlite are some examples of services that offer free email automation tools.

6. What are some email marketing tips?

Visual Appeal
Email Testing
Driving Clicks to Landing Pages
Data tracking
Regular cleaning and review of mailing lists

7. What is an email trigger?

Email triggers are actions, behavior, or signals such as subscriptions, abandoned carts, or purchases that trigger emails sent to the person responsible.

The latest from Pepper Content, right in your inbox

From our latest podcasts and articles, to the detailed guides and extensive resources. Follow the evolution of content.

By subscribing, you agree to Peppercontent’s Term of Use  and Privacy Policy.