Head of Marketing Oasis Fertility
A Tale of Growth, Innovation, and Marketing Mastery With Sandeep Batlanki
In today's rapidly evolving business landscape, marketing is undergoing a profound transformation fueled by innovative technologies and changing consumer behaviors. From the relentless rise of AI and automation shaping personalized customer experiences to the integration of online and offline marketing for seamless brand interactions, the dynamics are shifting.
In this interesting conversation Agam Mathur, Business and Partnerships at Pepper Content is joined by Sandeep Batlanki, Head Of Marketing Oasis Fertility as they delve into the intricacies of the modern marketing landscape and share actionable insights for marketers seeking to thrive in this rapidly evolving industry.
Here are some excerpts.
1. Tell us about your journey so far.
My journey has been a dynamic and transformative one, guided by the principle of learning by doing. I began in the world of sales, where I was tasked with selling Club Mahindra memberships. Little did I know, this early exposure laid the foundation for my marketing acumen.
Transitioning to the marketing realm at Mahindra Holidays, I spearheaded various initiatives, such as innovative apartment activations and the creation of a mobile holiday world that resonated with rural markets. My journey then took me to 92.7 Big FM, a part of the Reliance group, where I delved into state-level marketing, trade solutions, and integrated marketing strategies.
After this, I ventured into event management with Iaba, focusing on digital growth and B2B client acquisition. The experience I gained in these diverse domains led me to the healthcare niche, where I've spent the last five and a half years as the head of marketing for Oasis Fertility. In this role, I oversee a 360-degree marketing approach, strategically managing campaigns and understanding consumer behavior across 19 markets in India. Throughout my journey, my focus has always been on driving growth, whether it's through top-line expansion strategies or bottom-line profitability.
My experiences have shown me the importance of staying agile in the face of evolving technologies and market dynamics. The art of adapting while keeping the basics of marketing intact has been pivotal in my journey.
2. What are your insights on the current state of marketing and how it will shape the future?
In the current marketing landscape, digital transformation is the defining force. Having always been a revenue-focused marketer, I can't ignore the profound impact that digitalization has on our field. The amalgamation of social media, mobile technologies, e-commerce, and data analytics has entirely reshaped how businesses operate.
Personalization and customer experience are non-negotiable aspects now, with consumers expecting tailored interactions from the brands they engage with. As a marketer, embracing AI and automation is essential, as these technologies are revolutionizing our practices and shaping the way we connect with audiences.
Looking ahead, the integration of online and offline experiences seems to be the trend of the future.
As I see it, crafting cohesive omnichannel strategies that seamlessly merge both offline and online marketing is crucial. This holistic approach can provide customers with a more immersive and consistent brand experience.
Moreover, factors like user-generated content, influencer marketing, data privacy, and data management will continue to play pivotal roles in shaping marketing strategies. Adaptation to these trends is not an option; it's a necessity to stay relevant in the ever-evolving marketing landscape.
3. What does your marketing stack look like?
The world of marketing tools can indeed be overwhelming, with new ones emerging constantly. I've learned that having the right stack is crucial to streamline day-to-day strategies effectively. Ideally, the stack should be able to track the entire user journey, from initial interaction to revenue generation. While it might be possible to achieve this with a minimal number of tools, sometimes a more extensive toolkit is required to delve deeper into insights.
In my journey, I've found several tools to be immensely helpful. CRM systems like Leadsquared and Upsquad have been integral for managing customer relationships. Telephony tools such as Nolarity aid in communication, while marketing automation tools like Leadsquared and Eloqua facilitate efficient workflows. For web analytics, Microsoft Clarity provides insights into user behavior, complemented by SEO tools like SEMRush. Social media management is supported by Hootsuite and Emre, and design tasks are eased through Adobe Creative Cloud and Canva.
It's important to note that the choice of tools varies from marketer to marketer, depending on their specific needs, priorities, and strategies. While there's a multitude of options available, I've discovered that focusing on a select few and diving deep into their functionalities often yields more meaningful results than spreading too thin across numerous tools.
4. How do you think AI will impact marketing?
From my perspective, AI holds significant potential in reshaping the landscape of marketing. It offers a multitude of ways to enhance marketing strategies and customer experiences.
One of the most notable impacts is the ability to analyze vast amounts of data, unveiling deep insights into customer behavior, preferences, and trends.
This enables more effective targeting and the creation of personalized marketing strategies, tailored to individual consumers.
AI's influence extends to customer journeys and experiences, where personalization plays a key role. Today, AI powers personalized interactions such as websites addressing visitors by their names and voice assistants welcoming users with customized messages. In industries like healthcare, AI's predictive analytics can forecast outcomes, like the success rate of specific treatments, which has enormous implications for patient care and treatment decisions.
Content creation and curation are also areas significantly impacted by AI. The technology is capable of generating content, personalizing it, and even curating content based on user preferences.
Furthermore, AI's capabilities in performance marketing are advancing rapidly. I foresee a future where AI-driven systems will largely manage performance marketing campaigns, optimizing ad targeting and placement based on predetermined goals. Additionally, AI's integration with voice search and natural language processing (NLP) is also transformative, revolutionizing how users interact with technology and further shaping marketing strategies.
5. What do you consider the critical pain points in modern marketing, and how do you navigate them?
Certainly, as a marketer, I've encountered several critical pain points that often challenge the effectiveness of campaigns and strategies. One of the foremost challenges is measuring ROI and attribution accurately. While it's crucial to measure the success of individual campaigns, the complex journey a customer takes across multiple touchpoints makes it difficult to attribute success solely to one campaign. This creates a dilemma in determining the true impact of each effort and allocating resources accordingly.
Data management and analysis can also be a significant pain point. Gathering data from various sources and platforms is essential for informed decision-making, but the sheer volume of data and the time-consuming process of analyzing it can be overwhelming. The task of identifying valuable insights amidst the data clutter can be quite daunting, consuming precious time that could be directed towards strategy implementation.
Another critical pain point is finding the right balance between creativity and data-driven decision-making.
While creative campaigns might resonate well with audiences visually, data-driven decisions offer precision and insights into consumer behavior. Striking the right balance between the two is a challenge, as sometimes data might suggest a different path than what creative intuition dictates. This balancing act is essential for crafting successful campaigns that not only engage but also convert.
Furthermore, managing omni-channel marketing presents a constant challenge. With numerous platforms and channels available, maintaining consistent brand experiences across all touchpoints is complex. Each platform requires its specific strategy and approach, and ensuring consistent messaging and branding can become overwhelming, especially as the number of touchpoints continues to grow.
6. What is your approach to creating great content, and how do you tailor content strategies for B2B and B2C marketing?
Crafting great content requires a strategic approach and a deep understanding of the audience and industry trends. I believe in a data-driven and agile approach to content marketing. It starts with defining the target audience and setting clear goals for the content. Conducting a thorough content audit helps assess the existing material and identify gaps. Researching trending keywords and topics within the industry is crucial for optimizing content for search engines and staying relevant.
Developing a comprehensive content plan is essential. This involves deciding on the content mix, whether it's articles, blogs, videos, infographics, or other formats. Each format serves a different purpose and resonates differently with the audience.
The uniqueness and value of the content are key factors that determine its success.
Once the content is ready, it's important to consider distribution channels. Content shouldn't just be confined to your website; it should be distributed through various platforms like guest blogs, influencer collaborations, industry publications, newsletters, and social media.
For B2B and B2C marketing, understanding your audience and their needs is key. Balancing creativity and data-driven decisions ensures impactful content for both segments.
Finally, continuous monitoring, analysis, and adaptation are vital for a successful content strategy. Regularly reviewing what's working and what's not allows you to refine your approach and make improvements. Embracing a flexible mindset and being willing to learn from mistakes is crucial in the ever-evolving landscape of content marketing.
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